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Kingston Bay Travel

Kingston Bay TravelKingston Bay TravelKingston Bay Travel
  • Home
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  • What We Offer
    • Services
    • Business
    • Leisure
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  • Our Process
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Carnival's Vacation Protection

 Insurance Price (starting at $49 and up*)
*Price depends on number of guest in state room

1) TRIP CANCELLATION1(Cancellation Fee Waiver Program non-insurance component provided by Carnival Cruise Line)
In life, you never really know what may happen… but you can rely on the Vacation Protection trip cancellation. If you need to cancel for some of the most common reasons (severe weather, illness, etc.) you'll get 100% of the cost of your trip back, in cash. If you need to cancel for any reason not listed in the plan — any reason at all — you'll get 75% back in a Future Cruise Credit Certificate.
2) TRAVEL INSURANCE
Trip Interruption: Up to total trip cost reimbursement if you must start your vacation late or need to come home early due to illness, injury and more
Baggage: Up to $1,500 if your stuff is lost, stolen or damaged, and up to $500 reimbursement if you have to buy necessary items while your bags are delayed 24+ hours
Medical: Up to $10,000 if you get sick or injured on your vacation
Emergency Evacuation: Up to $30,000 for emergency medical evacuation and repatriation (services provided by On Call International)
3) 24/7 WORLDWIDE TRAVEL ASSISTANCE(Non-insurance service component provided by On Call International)Need help while you travel? Assistance is there for you, 24 hours a day, 7 days a week… anywhere in the world.

1 For New York residents, the Carnival Cancellation Fee Waiver Program is underwritten by Nationwide Mutual Insurance Company and its affiliates, including Nationwide Life Insurance, Columbus, Ohio (NAIC #23787).
2 Travel Insurance is underwritten by Nationwide Mutual Insurance Company and and its affiliates, including Nationwide Life Insurance, Columbus, Ohio (NAIC #23787).
Carnival Cruise Vacation Protection Plan terms and conditions: This plan provides insurance coverage that applies only during the covered trip. You may have coverages from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverage. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker. Important: This is only a brief description of the program.  See a summary of state-specific Vacation Protection information
Prices are subject to change without your notice.

Note that Carnival Vacation Protection is not available to residents of Quebec, Puerto Rico, or Washington.

For more information on purchasing the Carnival Vacation Protection, call your travel agent or call 1-888-CARNIVAL 24 hours a day or contact a Personal Vacation Planner.
CCL_041918A 

Cancellation Policy

 If you are canceling your booking prior to your final payment, there is no penalty to cancel unless you have booked a specific promotion with a non-refundable deposit and/or cruise price. For cruises 5 days or less, the final payment date is 76 days prior to sailing and for cruises 6 days or more, the final payment date is 91 days prior to sailing. 

Guests who have made reservations for multiple occupancy cabins (for example for three, four, or five persons) are subject to the cancellation charges and schedule below for the entire cabin reservation, even if the guest does not cancel their individual reservation and even if the names of all persons to be in the same cabin as the guest are not provided at the time of booking. Guests whose embarkation is denied under related to background checks and/or conduct are also subject to the cancellation schedule below as are guests who have made bookings as part of the same travelling party as a guest who is denied embarkation related to background checks and/or conduct. For further details, please consult your Cruise Ticket Contract.

The following promotions have a non-refundable deposit and/or cruise price at time of booking and will be penalized as such. Within our standard cancellation penalty period, regular penalties will apply.  

  • Early Saver: The deposit is non-refundable at any time after the booking is made. All cancellations that occur prior to the final payment due date will receive a non-refundable and non-transferable future cruise credit in US dollars in the amount of the deposit less a $50 USD per person service fee. The future cruise credit must be used on a new booking made within 12 months from the date of cancellation and can only be applied to the price of your future cruise. Any unused portion will be forfeited.
  • Super Saver: The deposit is non-refundable at any time after the booking is made.
  • Pack & Go: 100% of Total Fare is non-refundable any time after the booking is made.

Once your booking is within our cancellation penalty period, the amount of penalty will increase as the cruise departure approaches. When calculating the days prior to sailing, the day of sailing should not be considered as one of the days. The day of sailing is considered the first day of the cruise:

  • From the final payment date to 56 days prior to sailing, the penalty is the standard deposit amount.
  • From 55 days prior to sailing to 30 days prior to sailing, the penalty is 50% of the Total Fare or the standard deposit amount, whichever is greater.
  • From 29 to15 days prior to sailing, the penalty is 75% of the Total Fare or the standard deposit amount, whichever is greater.
  • From 14 days prior to sailing to the day of your cruise, the penalty is 100% of the Total Fare.
  • No refunds will be made if you do not show up for your cruise or if you interrupt or cancel your vacation once it has begun.

The Total Fare is defined as Cruise Charges, Transfer Services, Pre/Post Cruise Vacation Packages and Fly2Fun Air (please note that Fly2Fun Restricted Air which is non-refundable at time of booking). Government Taxes and Fees, as shown on your cruise invoice, as well as any prepaid Service Gratuity, will not be subject to a cancellation penalty and will be refunded in case of cancellation.

(“Cruise Charges” means the combination of the “Cruise Fare” and “Required Cruise Fees and Expenses". ”Cruise Fare” means the amount paid for the cruise which includes full board, ordinary ship’s food during the voyage, but not charges or expenses for goods or services voluntarily or incidentally incurred by Guest, including, but not limited to, for spirits, wine, beer, soft drinks or mineral waters, shore excursions, salon and spa services, room service or dining in specialty restaurants, charges for any medical services received onboard, or Service Gratuities (as described in your Ticket Contract). “Required Cruise Fees and Expenses” means all mandatory third-party fees and expenses for services on board and in port. “Government Taxes and Fees” includes government-imposed taxes and fees for the performance of the cruise and related purchases, such as port head taxes, VAT, air, and hotel taxes and similar fees and taxes assessed on the transaction.)

Cheer's Beverage Program

 CHEERS! is an all-inclusive beverage program that allows guests to enjoy a wide range of alcoholic and non-alcoholic beverages by paying a flat daily rate. Guests must be 21 or older to purchase CHEERS! and each adult assigned to the same stateroom must purchase the program.

Our CHEERS! beverage program includes a great variety of non-alcoholic beverages, as well as a wide selection of high quality brand-name spirits and wines by the glass.  

Before your cruise:  $59.95 USD, per person, per day plus 18% service charge. CHEERS! can be purchased at www.carnival.com/Funshops or by contacting The Fun Shops department at 800-522-7648, Monday - Sunday, 9:00am - 9:00pm ET. Cut-off for pre-purchase online is 11:59pm ET, the evening prior to the cruise departure. Although we are not able to process the Carnival Gift Card for Fun Shop orders by telephone, you may use a Carnival Gift Card when purchasing CHEERS! online.

On board your cruise:  $64.95 USD, per person, per day plus 18% service charge. CHEERS! can be purchased at bar locations.
Australia and Transpacific Cruises: For pricing and age restrictions, please contact our International Desk, Monday through Sunday, 7:00am-6:00pm AEST, at 1 300 385 625 (from Australia) and 0800 442 095 (from New Zealand).  If you are calling from the U.S. or Canada, please contact 'The Fun Shops' Department at 800 522-7648, Monday through Sunday, 9:00am-9:00pm ET. 

Included in the price of your cruise, served in the main dining room and available 24/7 in the Lido Restaurant: non-bottled water, lemonade, unsweetened iced tea, hot chocolate and non-specialty coffee and tea.

CHEERS! includes:

  • All spirits, including cocktails, cognacs, whiskies and other spirits, as well as beer (including self-serve beer stations - PYOB) and wine and champagne by the glass, with a $20.00 USD or lower menu price, per serving
  • Sodas (including specialty sodas), zero-proof frozen cocktails (including smoothies) and juices
  • Specialty coffees and hot tea served in the main dining rooms, specialty restaurants and coffee bars
  • Milkshakes, where available
  • Energy drinks
  • 500-ml bottled water and other non-alcoholic bottled beverages served in bars and lounges
  • Packaged water in the dining rooms and specialty restaurants
  • 25% discount off the menu price for any spirit, cocktail or wine by the glass, costing above $20.00 USD, per serving
  • 25% discount off the menu price for wine and champagne by the bottle
  • 25% discount off beverage seminars and classes

CHEERS! excludes:

  • Beverages promoted and sold in souvenir glasses
  • Bottles of liquor
  • Beverages offered at the gangway
  • Beverages offered through room service and/or other in-stateroom beverage programs
  • Beverages purchased off the ship at any port of call, including Princess Cays and Half Moon Cay
  • Sharing cocktails, floaters, pitchers, tubes and buckets
  • Beverages offered through enomatic wine machines
  • Freshly squeezed orange juice served in the Havana Bar
  • Main Dining Room freshly squeezed juice 
  • All other beverage-related programs including merchandise, cigars and cigarettes
  • Food items

Program Restrictions:

  • Guests must be 21 years or older to purchase and agree not to give to minors
  • Each adult assigned to the same stateroom must purchase the program
  • CHEERS! is non-transferable
  • Guests must purchase the program for the entire cruise; this program is not offered on a per day basis
  • If the program is purchased prior to the cruise, it is refundable up to 9:00pm ET, the evening prior to the cruise departure.  Otherwise, CHEERS! is non-refundable
  • Price adjustments (up or down), implemented on the day of sailing, replace any previously advertised price
  • Only one drink at a time may be ordered, there is a 5 minute wait time between orders and sharing is not permitted. No double shots as that is considered ordering two drinks at once
  • Guests may purchase a round of drinks for themselves and friends. One drink will count towards the CHEERS! program and the remaining drinks will be charged to a guest’s Sail and Sign® account
  • Program allows for up to 15 alcoholic drinks, per 24-hour period (6:00am - 6:00am). Once the limit is reached, the guest will not be served ANY additional alcoholic drinks 
  • Program only applies to onboard purchases
  • All bottles and cans will be served opened
  • Carnival reserves the right to refuse service for any reason
  • Program is inclusive of VAT, if and as applicable.
  • Applicable state and local taxes will be charged to a guest folio when this program is used within US waters. The tax is based on the state's tax structure and the cost of the individual drink purchased (not the daily program rate). For example: if the drink price is $5.00 USD and the tax is 10%, the  guest's Sail & Sign® card will be charged $0.50 USD for tax. This applies to all US ports (embarkation home ports and ports-of-call)
  • Due to state laws, we cannot sell CHEERS! until the second day of the cruise (starting at 6:00am) for voyages departing from our Texas and New York home ports. Drinks purchased on the first day of the cruise will be charged to the guest's Sail & Sign® card in the usual manner. When purchased on the second day of the cruise, guests are charged for the remaining days only (cruise duration less one day)
  • For guests who pre-purchase CHEERS!, it will be activated upon boarding the ship (except for ships sailing from Texas and New York – activation will occur at 6:00am on the second day of the cruise). Guests are instructed to proceed to the bar, once on board, to receive a sticker which will be placed on their Sail & Sign® cards
  • Group bookings (consisting of a minimum of 16 adults) can purchase CHEERS! prior to the cruise by contacting Group Event Planning (all adult guests in the group must purchase the program; all minors in the group must purchase Bottomless Bubbles program)
  • For pre-purchase orders, a message card will be placed in guest’s stateroom on embarkation day referring the guests to the Casino Bar to activate the program
  • CHEERS! is not offered on 2 day cruises, charter cruises and beverage purchases made at Half Moon Cay and Princess Cays in The Bahamas

Bottomless Bubbles Information

 Sail refreshed with Carnival's Bottomless Bubbles™ unlimited soda program! Enjoy the ease and convenience of paying one flat price for thirst-quenching fountain soda and juice all cruise long!

Pre-Cruise and Onboard Prices: 

  • Kids (17 years of age and younger): $6.95 USD per person, per day plus 18% service charge
  • Adults (18 years of age and older): $9.50 USD per person, per day plus 18% service charge 

Bottomless Bubbles can be purchased online at www.carnival.com/Funshops or by contacting The Fun Shops™ Department at 800 522-7648, Monday through Sunday, 9:00am-9:00pm ET. Cut-off for pre-purchase online is at 11:59pm ET, the evening prior to the cruise departure. Bottomless Bubbles can also be purchased on board at bar locations.

Australia and Transpacific Cruises: For pricing and age restrictions, please contact our International Desk, Monday through Sunday, 7:00am-6:00pm AEST, at 1 300 385 625 (from Australia) and 0800 442 095 (from New Zealand).  If you are calling from the U.S. or Canada, please contact 'The Fun Shops' Department at 800 522-7648, Monday through Sunday, 9:00am-9:00pm ET.

Currently, we are not able to process the Carnival Gift Card for Fun Shop orders by telephone. If you wish to purchase Bottomless Bubbles with a Carnival Gift Card, you may do so online at www.carnival.com/Funshops.

Upon purchasing Bottomless Bubbles, a sticker will be placed on the guest's Sail & Sign® card. In all areas where beverage service is offered, guests may show the Bottomless Bubbles sticker and receive a glass of the carbonated soft drink of their choice. Juices may also be requested. One 16-ounce glass will be served at a time (10-ounce glass for juice) and only to the guest whose name appears on the Sail & Sign card with the Bottomless Bubbles sticker attached.

The following beverages are offered through Bottomless Bubbles (flavors may vary):

  • Soft Drinks/Soda
  • Juices: Orange Juice, Cranberry Juice, Tomato Juice, Pineapple Juice and Grapefruit Juice

Bottomless Bubbles excludes:

  • Non-alcoholic beverages other than soda and juices listed above
  • Beverages promoted and sold in souvenir glasses
  • Bottled water
  • Specialty coffee
  • Beverages offered at gangway while debarking
  • Beverages offered through room service or the interactive TV system (where applicable) or other in-stateroom beverage programs

Please note: The following beverages are included in the price of your cruise and are served in the main dining room and 24/7 in the Lido Restaurant: non-bottled water, lemonade, iced tea, hot chocolate and non-specialty coffee and tea. The following beverages are available through Room Service at no additional charge: juices (orange, tomato, apple or grapefruit), regular or decaffeinated coffee, hot tea, iced tea, hot chocolate, chocolate milk, regular and skim milk.

The following restrictions apply:

  • Price adjustments (up or down) implemented on the day of sailing will replace any previously advertised price.
  • Only one beverage serving, per sticker, will be served at a time. There is a 5 minute wait between ordering drinks.
  • Soft drink is served by the glass (16 ounces); juice is served by the glass (10 ounces).
  • No sharing is permitted and is non-transferable. Guests or family members who would like to enjoy soft drinks through this program must purchase their own sticker.
  • Program is non-refundable.
  • Program is only applicable for onboard purchases; program cannot be used for beverage purchases at Half Moon Cay, The Bahamas and Princess Cays, The Bahamas.
  • Applicable state and local sales taxes will be charged to the guest's folio when this program is used within US waters. The tax is based on the state’s tax structure and the cost of the individual drink purchased (not the daily program rate). For example: if the drink price is $2 and the tax is 10%, the guest’s Sail & Sign card will be charged $0.20 for tax. This applies to all US ports (embarkation home ports and ports-of-call).
  • Europe and transatlantic cruises: Program is inclusive of VAT, if and as applicable.

Travel Documentation

Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, it is still the responsibility of the guest to present the required travel documents at the time of embarkation. Guests should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation.

Except where it is a mandatory requirement, Carnival highly recommends that all guests travel with a passport book.  The passport book must be valid for at least six months beyond the completion of travel. This will enhance the debarkation experience as delays may be expected upon return to the United States for those without one. Additionally, this will enable guests to fly from the United States to meet their ship at a foreign port should they miss their scheduled port of embarkation and allow guests who must disembark the ship before their cruise ends, due to an emergency, to fly back to the United States without significant delays and complications.

U.S. Domestic Cruises
For cruises that begin and end in the same U.S port, the following WHTI-compliant documents are acceptable for cruise travel. Please note that if the cruise visits Colombia or Greenland, a passport book (valid for at least six months beyond the completion of travel) is required. A passport card with the same validity is also acceptable for cruises to Colombia.

  • U.S. Passport Book
  • U.S. Passport Card
  • State Enhanced Driver's License
  • Certificate of U.S. Naturalization
  • Native American Indian Card
  • US-born citizens may also use a birth certificate (issued by a government agency) and accompanied by government-issued photo ID; a Mobile/Digital version of a photo ID is not an acceptable form of identification.

A passport book (valid for at least six months beyond the completion of travel) is required for cruises that visit Greenland.

A passport book or passport card (valid for at least six months beyond the completion of travel) is required for the following cruises:

  • Cruises that begin and end in a different U.S. port
  • Cruises that visit Colombia, provided they depart from and return to a U.S. port

Europe and Transatlantic Cruises
U.S citizens are required to carry a passport book, valid for at least six months beyond the completion of travel. Guests are not required to have a Schengen Visa or other visas.

Australia, New Zealand, Asia and Transpacific Cruises
U.S citizens are required to carry a passport book, valid for at least six months beyond the completion of travel. Visas and/or specific travel documentation may be required for some destinations.

Air Travel
All persons are required to carry a valid, unexpired U.S. passport for air travel to or from the United States, Canada, Mexico, the Caribbean and Bermuda. The passport requirement does NOT apply to U.S. citizens traveling to or returning directly from a U.S. territory (Puerto Rico and the U.S. Virgin Islands: St. Thomas, St. John, and St. Croix). 

Effective May 7, 2025, the U.S. Department of Homeland Security will require every state and territory resident to present a REAL ID-compliant driver’s license or another acceptable form of identification, such as a passport or enhanced driver’s license, to go through airport security and board a flight within the U.S.  If you will be flying to one of our cruise homeports within the U.S. on/after this implementation date, please ensure you have an acceptable document for your air travel. Visit  www.tsa.gov/real-id for more information.
Note: All guests must still have WHTI-compliant travel documents (proof of citizenship and/or appropriate visas) in order to cruise.  

Names on Travel Documentation
It is important that the guest's full name (first name and last name) on the cruise and airline tickets be the same as the guest's unexpired, government-issued photo ID that will be used for travel identification. In the event of a different name on the cruise/airline ticket and the guest's photo ID because of a marriage, divorce or a legal name change, documentation (original or clear, legible copy) supporting this change is required at embarkation, such as a marriage certificate, marriage license or legal name change court document. Failure to bring documentation bridging the name differences could result in denial of boarding.
Note: For guests about to or recently married, we strongly recommend that, if the unexpired government-issued photo ID is in the maiden name, the cruise booking be made in the maiden name (do not include the married name).  If the reservation was made in the married name, but the unexpired government-issued photo ID is in the maiden name, documentation (original or clear, legible copy) supporting this change is required at embarkation, such as a marriage certificate or marriage license. Failure to bring documentation bridging the name differences could result in denial of boarding. 

Traveling with Minors
When traveling with a minor where one parent or both parents or legal guardians are not cruising, we strongly recommend bringing an original, signed letter from the absent parent(s) or legal guardians authorizing the minor to travel with you. If there is no second parent with legal claims to the minor (due to sole custody, deceased, etc.) other relevant paperwork, such as a court decision, death certificate, birth certificate naming only one parent, would be useful to bring in place of a signed letter. This will expedite processing by the Department of Homeland Security. 

Citizens of U.S. Territories and Commonwealth
Guests will follow the same travel documentation requirements. U.S. Territories and Commonwealth include: Puerto Rico, Guam and the U.S. Virgin Islands (St. Thomas, St. Croix and St. John), America Samoa, Swains Island and the Commonwealth of the Northern Mariana Islands.

U.S. Passport Book
U.S. citizens may present a valid, unexpired U.S. passport book when traveling via air, land, or sea. The passport book must be valid for at least six months beyond the completion of travel.  
Guests may apply for passports at passport-acceptance facilities nationwide. For information about U.S. Passports, visit www.travel.state.gov. 
Expedited passport services are also offered by VisaCentral. For more information, visit www.visacentral.com/carnival or call 877-559-4875 and identify yourself as a Carnival Cruise Line guest and mention ‘Carnival Account 75020’ for discounted rates on VisaCentral service fees. 

The U.S. Passport Card
The passport card cannot be used to travel by air outside the United States.
U.S. citizens may present a limited-use, wallet-size passport card. The passport card will only be valid for land and sea travel between the United States and Canada, Mexico, the Caribbean region, and Bermuda.

State Enhanced Driver's License (EDL)
The State Enhanced Driver's License (EDL) cannot be used to travel by air outside the United States.
Several states are working with the Department of Homeland Security to develop an EDL for U.S. citizens residing in their states. This document will denote both citizenship and identity and will facilitate the entry process at land and seaports of entry. The words ‘Enhanced Driver's License’ as well as the American flag will appear on the license. The following states issue this type of WHTI-compliant document: Michigan, Minnesota, New York, Vermont, and Washington.  
A driver's license with a gold circle with star cutout in the right upper corner is a Real ID driver's license; it is not an Enhanced Driver's license and cannot be used as proof of citizenship but can be used as picture identification. A Mobile/Digital version of an EDL is not an acceptable form of travel documentation.

Original Certificate of U.S. Naturalization and a Government-Issued Photo ID
The Certificate of U.S. Naturalization (form N-550 or N-570) is a document issued by the U.S. government (USCIS) as proof of a foreign-born person who has obtained U.S. citizenship through naturalization (a legal process of obtaining a new nationality). Photocopies of the original document are unacceptable. A Mobile/Digital version of a photo ID is not an acceptable form of identification.

Native American Indians
These cards cannot be used to travel by air outside the United States.

  • Form I-872 American Indian Card
  • Enhanced Tribal Card (when available)

Traveling with a Birth Certificate AND Photo Identification

Birth Certificate Information
The following are acceptable:

  • An original or copy of a birth certificate issued by a government agency (state/county/city) or the Department of Health and Vital Statistics
  • A clear, legible copy (photocopy) of a birth certificate that was originally issued by a government agency (state/county/city) or the Department of Health and Vital Statistics. The copy does not need to be notarized or certified.
  • Birth Certificate Card
  • A Consular Report of Birth Abroad
  • Internationally adopted children (under the age of 18): If the adoptive parent was not issued a birth certificate, we will accept as proof of citizenship, a Certificate of Citizenship by the U.S. and adoption paperwork. A Certificate of Citizenship is issued by the U.S. once the adoption is finalized.
  • Guests may obtain a copy of a birth certificate by contacting: The Department of Health and Vital Statistics at: www.vitalcheck.com. If the guest has laminated their birth certificate, it is acceptable.

Birth certificates from Puerto Rico issued prior to July 1, 2010, are not valid forms of proof of citizenship and are not accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo ID with a validated birth certificate issued after July 1, 2010.

AND

Photo Identification
An unexpired government-issued photo ID is required of all guests 16 years of age and older. A Mobile/Digital version of a photo ID is not an acceptable form of identification.
The following are acceptable:

  • Driver's License (a temporary Driver's License with photo is acceptable)
  • Driver's Permit
  • School/Student ID (acceptable for guests 16/17/18 years of age)
  • Government-issued identification card including a U.S. Military ID with photo (city/state/federal)
  • Government-issued Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST) - for photo identification use only

Unacceptable Forms of Documentation

  • Copies of any WHTI-Compliant document
  • Driver's License as the only proof
  • A Mobile/Digital version of a photo ID
  • A temporary driver's license (paperwork without a photo ID)
  • Voter's Registration Card
  • Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST) - may be used for photo identification use only
  • Baptismal Papers
  • U.S. Military ID as the only proof
  • A Dependent Military ID that is issued to the spouse and children of military personnel is not acceptable
  • U.S. Military Discharge Papers
  • No Record of Birth certificate: a certificate issued by the Department of Health and Vital Statistics showing that they have no records on this person
  • Hospital certificate, hospital-issued birth notice, Certificate of Live Birth, live record of birth or announcement of birth

PH: 843-253-4576 | TF: 833-253-5287 | Fax: 843-623-9195

Web: www.kingstonbaytravel.com | E-mail: info@kingstonbaytravel.com


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